Quest Dental Group - Syracuse, New York
Protecting You During COVID-19
During the COVID-19 pandemic, our office is postponing routine care and is
only open for emergency services and phone calls as of now.
Contact us if you think you have a dental emergency to ensure that you receive care that shouldn't be postponed. In the meantime, brush two minutes, twice a day with fluoride toothpaste and floss regularly. Avoid sugary food and drinks to reduce the risk of cavities. The pause in routine dental appointments supports "shelter at home" policies and helps "flatten the curve." When conditions change, we will again be available to help you maintain your oral health through regular preventive and treatment services.
Re-Opening Information & Procedures
We will re-evaluate the situation as it evolves, and update you as our
re-opening date becomes more concrete. When you come in for an appointment,
we are asking you to follow certain procedures to avoid crowds in the
waiting room and for the health and safety of everyone involved.
When You Come In
* Please come alone. Do not bring your spouse, children, or any other
people, unless you need assistance.
* Please call us once you arrive at the parking lot. We will let you
know if we are ready for you to come in for your appointment.
* Please reschedule your appointment if you are feeling ill. Do not
come in if you have a fever or cough, or have been exposed to someone who
Steps We Are Taking
We have always complied with strict OSHA-mandated protocols to maintain a
highly sterile environment within our dental offices. These guidelines were
created to safeguard against the spread of severely contagious diseases such
as tuberculosis and measles, and they are equally effective in managing the
spread of influenza and coronavirus. Below is a summary of the steps
currently in place to ensure patient and employee safety:
1. Employee Health Screening: All employees and affiliated providers
undergo detailed background and health history screenings before commencing
employment. In addition, we strictly enforce sick policies that require
employees suffering from communicable illnesses to stay home from work until
they have clearance by a physician to return and have received supervisor
approval. Employees who have traveled to a country with a Centers for
Disease Control and Prevention (CDC) Level 3 Travel Health Notice are
required to self-quarantine for 14 days prior to returning to work. At this
time, employees are required to wear masks at all times. Employees are also
having their temperatures monitored daily prior to starting their shift.
2. Patient Health Screening: Due to concerns about patient and employee
safety, we ask that nonemergency patients experiencing flu-like symptoms
(fever, cough, sore throat, nausea, vomiting and difficulty breathing) and
patients who have returned from travel to a country with a CDC Level 3
Travel Health Notice in the past 14 days reschedule their appointments. We
also ask that non-emergency patients with known health risks (65+,
pregnancy, lung or heart condition, high blood pressure, diabetes and
immunocompromised conditions) reschedule their appointments. Patients will
be asked to complete a COVID-19 screening interview and temperature check
prior to all visits in accordance with CDC and American Dental Association
3. Sterilization Procedures: The foundation of our infection control
procedures is based on requirements established by the CDC that state that
all body fluids are treated as infectious because patients with bloodborne
infections can be asymptomatic or unaware that they are infected. This
includes body fluids in airborne droplets from coughs or sneezes. Personal
Protective Equipment (PPE) used in our office, which includes gowns,
eye-protective wear with side protection, face shields, masks and gloves are
designed to ensure that no blood or body fluids can be passed between staff
and patients. These items are washed and disinfected or discarded between
patients to mitigate any patient-to-patient transmission. Strict surface
sterilization procedures are followed to clean and disinfect all operatory
surfaces between patients and, after each use, all dental instruments are
cleaned and heat sterilized in steam autoclave machines in individual
4. Common Area Disinfecting: As a result of the current coronavirus
concern, we have taken added precautions in the common areas. All magazines
and pamphlets have been removed. Lobby surfaces and patient restrooms are
disinfected every hour. This includes a thorough wipe down of all hard
surfaces, such as door handles, door knobs, tables, chairs and front office
counters with Cavicide, a CDC-approved commercial sterilization agent. In
additon, patient are being advised to practice social distancing in our
lobby area or wait in their cars if preferred. According to the CDC, the
most important steps we all can take to avoid infection from airborne
diseases are frequent hand washing with soap and water and regular cleansing
of highly-used surfaces with disinfectant. We recommend that all our
patients take these basic precautions.
We will keep you posted on when our office will open back up again.
"We strive to provide a high level of customer service, together working towards a shared vision of uncompromising excellence in dental care."
When you visit Quest Dental Group, your smile is our top priority. Led by Dr. Michael Mattiacio, Dr. Jean DiFlorio & Dr. Vanlinh Nguyen and Dr. Lauren Zalepeski our entire team is dedicated to providing you with the personalized, quality dental care that you deserve.
At Quest Dental Group, you will experience all that modern dentistry has to offer, including a comprehensive list of preventative, restorative and cosmetic dental services to meet the needs of your whole family. Our goal is to assist each patient in achieving and maintaining long term dental health and a beautiful smile. Some of the services we provide include:
- New Patient Exams
- Digital X-Rays
- Periodontal Therapy
- White Fillings
- Crowns (Caps)
- Sleep Appliances
- Porcelain Veneers
- Root Canals
- Laser Dentistry
- Urgent Care
- Dental Implants
- Teeth Whitening
NEW PATIENTS CLICK HERE to learn about appointments & payment options as well as find answers to frequently asked questions, download patient forms & more.
Call (315) 445-2678 or Request An Appointment!
Part of our commitment to serving our patients includes providing information that helps them to make more informed decisions about their oral health needs. This website is a resource we hope you’ll find both useful and interesting.
Please browse through our website and be sure to contact us if you have any questions or would like to schedule an appointment. You may also use our online appointment request form to schedule your appointment.
Quest Dental Group
2946 Erie Blvd East
Syracuse, NY 13224